Win-Loss Research for B2B SaaS

Your CRM says price. That's not why you lost.

60% of loss reasons in your CRM are wrong. We interview your buyers to find out what's actually happening — so you can fix what's actually broken.

60%

of CRM loss reasons are wrong

30-45min

in-depth buyer interviews

2-3 weeks

from kickoff to insights

Groupwell Digital

Buyer Interview

Lost Deal Analysis

Pattern Found
Q

Why did you ultimately choose the other solution?

A

"Honestly, the demo felt more like a pitch than a conversation. We weren't confident your team understood our actual workflow..."

Root cause identified:

Sales process not buyer-centric

The Real Story

This is what your buyers actually think

Your reps logged "price" because that's the easy answer. The real reason? A disconnect in your sales process that's costing you deals over and over.

We conduct structured interviews with your recent buyers to surface these patterns — the ones that actually matter for fixing your win rate.

See Our Process

The Problem

You're making decisions on bad data

Most companies lose 75-80% of their qualified deals — and have no idea why.

Your CRM is lying

Reps log 'price' or 'timing' to close the loop. Leadership then builds strategy on this garbage data.

Buyers won't tell you

Prospects won't give your reps the real reasons — it's awkward. They need a neutral third party.

Surveys miss the story

Exit surveys capture polite deflections. Real motivations require a real conversation.

Why Groupwell

Research methodology meets revenue intelligence

Most win-loss consultants come from sales backgrounds. We come from clinical research — trained to design interviews that get people to reveal what they actually think, not what they think you want to hear.

That's why we find the patterns your exit surveys miss.

Structured interviews designed for candor, not platitudes

Pattern analysis across all interviews — not just anecdotes

Root cause identification, not symptom reporting

Prioritized recommendations tied to specific deal stages

Groupwell Digital

Groupwell Digital

Win-Loss Research

500+

Citations in academic research literature

"Clinical research training that translates directly to getting honest feedback from buyers."

Deliverables

Insights you can act on — not another report to ignore

01

Executive Summary

Top win/loss reasons with strategic implications

02

Pattern Analysis

Cross-interview themes and root causes

03

Recommendations

Prioritized actions ranked by impact

04

Debrief Session

Live walkthrough with your leadership

Ready to find out why you're really losing deals?

Book a 30-minute discovery call. We'll discuss your situation and see if we're a fit.

Schedule a Call
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